IM and presence detection technology is revolutionizing the way in which we communicate by a factor equal to or greater than e-mail. Most communications within an enterprise today are time-delayed: You send an e-mail and wait for a reply, leave a phone message and wait for a return call, or submit a document for review and wait indefinitely for feedback.

Enterprise IM is an original communications medium for doing business in real-time. It enhances customer relationships and develops a speedy communications cycle with business partners and customers/clients, improving them dramatically. The perfect complement for e-mail, Enterprise IM allows people to quickly exchange vital information with other employees, partners and customers. Its presence concept means quicker responses in most cases because the sender knows at the time of sending a message that the other person is available online, thus reducing telephone and email by allowing simulated face-to-face communications.

With Enterprise Instant Messaging, companies can share time-sensitive information with their customers and process transactions in real time while also monitoring customer communications and maintaining control of their corporate identity.